Extended Service Plans

OmniGuide offers cost-effective Extended Service Plans that can be purchased in conjunction with an equipment order, or any time after the original factory warranty has expired. Extended Service Plans not only help ensure that your equipment is operating at peak efficiency, but helps to ensure that your organization is in compliance with strict regulatory standards. OmniGuide offers three service levels to choose from.

BASIC

COMPREHENSIVE

ELITE
OEM Parts
Field Labor
Depot Labor
Travel & Transportation
Software Updates
Shipping Charges
Periodic Maintenance Visit
1 per Year
1 per Year
2 per Year
Uptime Commitment
95%
98%
Fiber Replacement Program
Fiber Handpieces

Contracts are Available in 1, 2, & 3 year increments, discounts apply for multi-year agreements.

    To request additional information on an Extended Service Plan, or to request support with equipment currently covered under a service plan, please complete the following form.

    Please check all that apply:

    Currently have an Extended Service PlanInterested in obtaining an Extended Service PlanSchedule preventative maintenanceOther service plan question

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    THE OMNIGUIDE DIFFERENCE

    OmniGuide Service Agreements provide peace of mind that your device is operating optimally during the agreement term. Our variable service coverage options are designed to meet the needs of your specific department or center by providing support during weekday, weekend or after-hour periods, and include travel, shipping charges, planned maintenance visits, as well as depot labor support for wear and tear repairs including replacement of defective OEM parts. Specified coverage options also include no-charge replacement of non-performing OmniGuide Fibers.

    FIBER REPLACEMENT PLAN

    Included with the Comprehensive and Elite Service Agreement is a “free of charge” Fiber Replacement Program. Any non-performing fibers returned to OmniGuide will be replaced at no charge to the customer during the term of the contract. Fiber replacements give your staff the flexibility to focus on critical activities during surgery and alleviate any apprehension associated with potentially damaged products.

    OEM CERTIFIED PARTS

    OmniGuide is the sole distributor of official OEM parts for all OmniGuide Laser Platforms. Parts are inspected, tested, and controlled with the highest quality standards to ensure components are replaced smoothly and efficiently. All shipping and handling charges are included with Extended Agreements to facilitate fast, convenient resolutions.

    CERTIFIED TECH

    All OmniGuide technicians undergo extensive in-house factory training and annual field training for continual development of knowledge base, new applications, and up to date compliance standards. Technicians are outfitted with the latest technology and proprietary equipment for precise laser optimization. OmniGuide’s stringent quality management standards result in real time communication to the field team of current best practices and proper repair procedures.

    ACCESSORY COVERAGE

    Included with the Elite Service Agreement, any non-performing Fiber Instrumentation returned to OmniGuide will be replaced at no charge to the customer during the term of the contract.

    UPTIME COMMITMENT

    With OmniGuide’s Service Agreements, we provide uptime, performance, and safety with a commitment of 95% and 98% uptime under the Comprehensive and Elite Agreements. OmniGuide is committed to creating an operating environment that provides peace of mind.

    OmniGuide Surgical Laser System Service and Maintenance Documents

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    What is included with Extended Service Plans
    • Highest quality OEM parts are used in the maintenance and repair of all equipment covered under an extended service plan
    • All repair expenses are covered under extended service plans
    • Repairs are performed by OmniGuide trained engineers who have been equipped with the latest proprietary tooling enabling a fast and efficient process
    • Any travel expenses incurred for either periodic maintenance or repairs are fully waived for equipment covered under an extended service plan
    • Software updates are provided as they become available
    • (One) 1 periodic maintenance visit per year is included
    • Any shipping charges associated with shipping required OEM parts to your location are covered

    Comprehensive Extended Service Plans allow an organization to focus on healthcare delivery, and help to lower the lifetime cost of ownership of covered equipment.